Return Policy
How to Make a Return
Hassle-Free Returns & Exchanges
- jrsmt
Most items have
a return policy of 30 days frompurchase but may vary by item. All returns
require a receipt and may be lookedup in store.
Additional Information on how to return by UPS
How the UPS
Drop-Off Returns Program Works
After printing the shipping
label, you can either tape the label to the box (not the preferred method) or
utilize an address pouch that can be found at all shipping locations or with
the UPS driver you hand your package to. The address pouch is a see-through
protective pouch that adheres to a package and allows you to put the folded
shipping label into the pouch. It is your responsibility to get the package to
UPS for shipping.
The cost
of this service will be the shipping charges only. There are no additional fees
associated with this service.
UPS Drop-off
Locations
UPS offers numerous options
for dropping off a package. All UPS drivers, UPS store employees and UPS
customer counter agents can accept properly sealed and labeled packages. You
may also take your package to any UPS designated Drop Box location. Packages
must fit inside the container and will not be picked up if they are left
elsewhere. If you would like more information about Drop Box locations in your
area, please visit www.ups.com and select Find Locations.
How the UPS
Three Pickup Attempt Policy Works
With this option, a UPS driver carries a pre-printed return
shipping label when attempting to pick up the return package.UPS will attempt
to pick up your package on three separate business days. If you requested this
service before 9 PM (Central Time), the first attempt will be made the next
business day.
After three failed pickup attempts
by UPS,you will need to process another request through the jrsmt Returns
Process system.
UPS charges us an additional $7 for
this service. Therefore, the fee for this service will be $7 plus the shipping
cost.
Proper
Packaging
If you are using a box to ship your return items, make every effort
to use a new one. A box loses its original protective qualities over time and
may not adequately protect your shipment if it has been previously used. If you
must reuse a box, make sure it is rigid enough to withstand shipping and free
of punctures, tears, rips and corner damage. Box flaps should be intact. Any
old labels or other markings should be removed or covered.
To close a box securely, do not use
masking tape, cellophane tape, duct tape, string or paper over wrap. Use
strong, thick tape that is two or more inches in width. Apply three strips to
both the top and bottom box flaps so that the middle and two edge seams are
properly sealed.
Place the shipping label on the top
of your package. To prevent confusion, place only one address label on your
package and include your return receipt inside. Do not put any labels over edge
seams,closures or on top of sealing tape. Remove or cross out old labels or
markings on a used box.
Cancelling An Order
About
Cancelling UPS/USPS Shipped Orders
Because our automated system processes your order almost immediately
after you click the "Process Order" button in Checkout, it is not
possible to cancel your order before it is fulfilled.However, when you receive
the shipment, it will contain specific instructions on how to return it for a
refund. In addition, home delivery of larger items can be refused, if
necessary.
If you make an order that you wish
to cancel,you may mail the order back after you have received it or return the
merchandise to your local jrsmt store. If you choose this last option,
please be sure to follow the correct steps on returning jrsmt.com
merchandise.
Orders with a status
of"Processing" cannot be canceled (Check Your Order Status). When the
status changes from Processing to Shipped, it means that your order has left jrsmt
distribution facility and is on its way to the carrier regional distribution
center. Tracking numbers and other information may not be available until your
shipment arrives at the carrier regional center.
Cancelling
Store Pickup Orders
Store pickup orders can be canceled at anytime prior to actual
pickup. Call the store you selected for store pickup. For store information,
use our Store Locator.
Still have questions? Contact Us